Qatar launches new coronavirus WhatsApp helpline

The new service provides informative updates in six languages

Qatar launches new coronavirus WhatsApp helpline

As Qatar works round the clock to prevent the spread of COVID-19, the Ministry of Public Health has launched a 24-hour WhatsApp service to help provide real-time information for residents staying at home in Qatar.

The new Coronavirus Information Service on WhatsApp is free-to-use and provides a central source of accurate, trustworthy and up-to-date information about Coronavirus (COVID-19).

The Coronavirus Information Service is an automated chatbot that gives citizens and residents in Qatar answers to the most common questions about coronavirus from the Ministry of Public Health and the GCO, 24 hours a day, in six languages: Arabic, English, Urdu, Hindi, Nepali, and Malayalam.

The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases, advice on staying at home, travel advice and myth-busting.

To use the free Coronavirus Information Service on WhatsApp, simply save the number +974 6006 0601 in your phone contacts, then send a WhatsApp message in any language to get started.

The conversation can also be started via:

The Coronavirus Information Service has been built on the WhatsApp Business API over Infobip’s global communication platform to provide timely and critical information to the population about the virus.

For more advanced queries, the chatbot can also direct users to online resources.

To find out more, send a WhatsApp message to +974 6006 0601.

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