In order to combat the spread of COVID-19, the Ministry of Public Health (MoPH) in Qatar has activated a set of remote access channels to healthcare services at PHCC and HMC in collaboration with TASMU Smart Qatar, MoTC, Hukoomi and Qatar Post, besides a few other digital solution providers.
You can now schedule an appointment by dialling 16000 and obtain a virtual consultation with your healthcare provider. Additionally, you can also receive medical advice, sick leave and get your medicine delivered to your doorstep.
The toll-free hotline 16000 will also continue to provide a 24/7 call centre service for all enquiries in relation to the COVID-19.
— وزارة الصحة العامة (@MOPHQatar) March 28, 2020
The new initiative targets three main medical instances.
Patients requiring PHCC services can dial 16000 and choose the PHCC option. They will then be routed to a PHCC Community Call Centre offering remote telephone and video consultations for patients requiring both routine and priority care.
The community call centre will operate seven days a week from 7am to 11pm.
If you’re accessing this service, expect a video or telephone consultation with a physician that will provide you with advice, diagnosis and offer prescriptions.
HMC has launched an innovative Urgent Consultation Service, enabling patients with non-life threatening conditions to speak to a specialist physician over the phone.
To access this, you can dial 16000 after which you will be routed to an HMC coordinator who will triage your case before transferring you to a specialist.
This service will cover 11 specialities for urgent care needs only – urology, cardiology, orthopaedics, general medicine, general surgery, dermatology, ENT, OBGYN, dental and paediatrics.
The specialists will also be able to check and book/rebook appointments if needed.
These services are available to all registered PHCC and HMC patients with Health Cards.
HMC’s Department of Geriatrics has also launched a virtual clinic for patients enabling elderly patients to receive consultations from the comfort of their own home.
This service has been launched to protect elderly residents in Qatar who have been advised by MoPH to stay at home unless absolutely necessary.
Issuing sick leave certificates remotely
If patients are given care through a video or telephone consultation with their healthcare provider, and require a sick leave certificate, they will be issued sick leave electronically through the e-Jaza system.
You can visit this link to download the certificate: available on the MOPH website, using your QID/HC Number.
Medication refill delivery to patients’ homes
HMC and PHCC are working in partnership with Q-Post to have medications delivered to your home to ensure you can receive your required medications without having to attend the health centres or clinics.
This started with a segment of patients on March 25 and be will rolled out in phases to the rest of the population accordingly.
Call centres Nesmaak at 16060 and Hayak at 107 will remain as is for routine calls but will add a capability to route calls that require urgent attention to 16000.
The second phase of the remote access to the new healthcare mechanism is to provide access via a chatbot through the MoPH, PHCC or Hukoomi websites.
For more information, you can dial 16000.