Saurabh Ghosh, 26
Senior Butler, The St Regis Doha
What’s a typical day as a butler like?
There are daily pre-shift briefings – up to date knowledge of the latest happenings is a must – then I check the rooms before the guest arrivals. When not attending to a guest I have to make sure the butler’s pantry is completely stocked. I utilise every second to prepare for any possible request.
What’s the best thing about your job?
A butler creates a special bond with a guest during their stay. I have been invited to visit guests’ homes and some I remember for years after they’ve stayed with us. The unpredictable requests also often make this job very interesting.
What’s the craziest request you’ve ever had from a guest?
I was handling a party in a penthouse suite for a celebrity and the DJ couldn’t make it. The guest asked me to arrange a DJ and luckily the Head Butler took the initiative to show his hidden skills.
What’s the most difficult thing about your work?
Sometimes due to unavailable resources I cannot fulfil a guest’s request.